FREQUENTLY ASKED QUESTIONS
How can I find your campsites?
Bluebell Camp / Yurts: https://goo.gl/maps/NMm39hZ8yYrNbna2A What3Words: ///farmland.imagined.buckling
Deer Park Camp: https://goo.gl/maps/bjHa2ABvsy86mEnk9 What3Words: ///proudest.narrow.snowstorm
Firle Camp: https://goo.gl/maps/Dd9Qx3dSFPXJfs6q8 What3Words: ///talent.patrolled.listen
Isfield Camp: https://goo.gl/maps/YPSTi9onMzrDtpTC9 What3Words: ///congas.slyly.swan
Kitts Camp: https://goo.gl/maps/eSNQ8Q5435mKS8Ym6 What3Words: ///couriers.vintages.focal
Can I bring my dog?
Yes, well behaved and non-yappy dogs are allowed and must be kept on a lead at all times. It shouldn’t have to be said, but please ensure you clean up after your dog. When walking your dog please ensure you stick to footpaths.
Can I camp in my van?
VW style campervans are allowed, but we do not have access for Caravans and Motorhomes. If in doubt email us at firstname.lastname@example.org with more information about your van, including size and model.
Can we have a fire?
Yes, everyone who books will have access to a firepit, which could be a larger firepit or a collection of firepits for a group or an individual firepit for a single family. We will have firewood on site to purchase. We request that all firewood is purchased through us to stop the spread of disease, and to limit the risk of firewood debris such as nails etc.
At Deer Park we are only allowed charcoal fires and barbecues due to the proximity to the ancient woodland. We will have charcoal on site to purchase.
Do not move the firepit to a new area or patch of grass without express permission from the campsite manager.
Can we park by our pitch?
Yes, you can keep your car next to your pitch throughout your entire stay. One car is permitted per family unit, consisting of 4 people.
Are we allowed to play music?
For the sake of your fellow campers and our local neighbours, amplified music of any kind is not allowed, whether that be from a portable speaker or a car stereo. You can play acoustic music (such as a guitar), as long as it doesn’t bother your fellow campers.
What is your noise policy?
Quiet time is from 10pm to 7am and includes shouting children. We ask everyone to please be respectful to your fellow campers and the local neighbours to the campsite.
When are the campsites open?
Kitts – April to end of October 2023: 7 days a week
Deer Park – May to mid September 2023: 7 days a week
Bluebell – Mid June to 10th September 2023: Friday and Saturday nights only*
Firle – Early June to 10th September 2023: Friday and Saturday nights only*
Isfield – Early June to 10th September 2023: Friday and Saturday nights only*
*Bank holiday weekends are open on Sunday nights.
How much is camping?
Adults (13+): £15 per night (£20 per night over bank holidays)
Children (aged 3-12): £12.50 per night (£17.50 per night over bank holidays)
Infants (under 3): Free.
Over weekends (Fri / Sat nights) we have a two-night minimum fee. Over bank holidays we have a three-night minimum fee.
I only want to stay for one night, how can I book?
We have a two-night minimum booking fee during summer weekends. Of course you are welcome to only stay for one, but you would need to pay for two. We welcome one-night stays during the week. Occasionally we will permit last minute one night bookings if there is availability - email us at email@example.com.
How can I make it easy to book and organise a group?
Email us to ask us to reserve space for the group. Choose a group name. Get everyone to book [Campsite] – Joining a Group (eg “Isfield – Joining a Group”), and enter the group name. That way you will all camp together, but each family will be able to pay separately.
We are multiple families and I am paying for everyone, do I need to book multiple pitches?
We take bookings by the person and hand-allocate space based on the number of people in the booking or group. This allows us to provide as much space between you and your neighbour as possible, depending on how booked up we are. The vast majority of our campers are surprised and delighted at how much space they are given, and of course we’d prefer to keep it this way.
Do you charge extra for dogs, vans, gazebos, firepits
No we don’t, but expect guests to be considerate and exercise common sense with other campers and local neighbours. We do ask that you purchase your firewood or charcoal from us.
What is your cancellation policy?
If a booking is cancelled more than 30 days before arrival, you will receive a refund less £25 (per pitch).
If a booking is cancelled in less than 30 days before arrival, there will be no refund.
As always, we recommend travel insurance to cover cancellation, loss, damage or injury.
A pitch is defined as the area required for 2 adults or 2 adults & 2 children.
Occasionally we may be able to transfer your booking to another date, subject to availability.
Can I add someone to the booking?
Yes, as long as there is still space. Simply email us at firstname.lastname@example.org and we can set this up for you. You will then receive an email with a link to settle the balance.
How can I add a bell tent to the booking?
If you would like to add a Furnished Bell Tent on to the booking, you can do so towards the end of the booking process (subject to availability).
Bell tents are £90 per night (in addition to camping fees), with a two-night minimum fee.
Each bell tent includes a raised double camp bed with a double Vango 10 self-inflating mattress and then two single Vango self-inflating mattresses to the side. The tents are then furnished with mattress protectors, throws, rugs and cushions – although please note you will need to bring your own bedding (sheets, duvets and pillows).
The bell tents will be set up waiting for you on arrival, and if you are with a group they will be set up to be with the rest of your party.
Can I camp away from Children?
Usually if there are only adults on the booking we will try to place you away from families with children. However, please add a note to the booking or contact us if you specifically want to be as far away from children as possible, and we will try to set this up. Obviously we cannot guarantee a completely child free location.
I have a favourite camping spot, can I camp there?
Whilst we can’t guarantee specific spots, let us know where you would like to camp by adding a note to the booking during the booking process. We will then do our best to place you there.
What do I do with my rubbish?
We ask that all rubbish is removed from the site and note that you will need to bring bin bags with you. We manage our campsites sustainably and we cannot deal with large amounts of rubbish. As such, we suggest that all dirty / wet waste is kept separate from dry / clean waste to allow a comfortable journey away from the site.
Local recycling centres are open (9am to 6pm) 7 days a week. They are at Maresfield (TN22 2HN); Lewes (BN7 3PS); Forest Row (RH18 5DW) & Burgess Hill (RH15 8AR).
For any other questions send us an email at email@example.com